Chapter Lead, Engagement & Orchestration - EST

About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need.

Location and Working Environment
Location: Bourne, UK
This position reports into the Head, Customer Engagement Excellence. This position is hybrid and will require you to be onsite 2 days per week at our Bourne, UK office. Applications from EU are welcome. At Astellas we recognise the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home.

Purpose & Scope
The Engagement and Orchestration Chapter Lead – EST is part of the Customer Engagement Excellence (CEE) team within the broader Value Delivery organization. CEE is an integrated global group focused on supporting capabilities across VALUE Delivery, including Commercial (Sales/Marketing), Market Access and Medical Affairs, to enhance delivery and outcomes to the business, whilst prioritizing ethical decision making. The Engagement and Orchestration Chapter Lead is a “player-coach” role, responsible for driving both critical deliverables and outcomes and supporting the professional growth and development of their chapter team members. As a Value Team lead, this role will manage a number of cross-functional resources focused on specific objectives and outcomes, identify and prioritize the team’s backlog of work, resolve / escalate strategic risks, and manage expectations of stakeholders.

Role and Responsibilities

• Leadership and Strategy: Collaborate with the Experience & Engagement Practice Lead to define the strategic direction of the Chapter.
• Expertise Development: Seeks opportunities to develop team members and elevate their Engagement and Orchestration Chapter skillsets.
• Delivery: Lead/contribute to cross-functional Pod and Value Team delivery.
• Agile Leadership: Facilitate the interface and communication with teams across markets, acting as a steward of agile methodology.
• Resource Allocation: Collaborate with the Experience & Engagement Practice Lead to align resource capacity with demand.
• Stakeholder Management: Engage with key internal stakeholders to drive strategy and outcomes.
• Performance and Team Management: Facilitate performance management process and support succession planning.

Essential Knowledge & Experience

• Extensive and proven experience in omnichannel engagement strategy, journey orchestration, and campaign optimization within the pharmaceutical or healthcare industry.
• Significant and demonstrable experience with orchestration and marketing-automation platforms.
• Experience leading teams in an agile environment, with a strong understanding of agile methodologies and practices.
• Demonstrated ability to develop talent and foster a culture of continuous learning and improvement.
• Previous experience in a global role or working with cross-functional teams across different regions.

Preferred Experience/Qualifications

• Master’s degree or MBA in a relevant field.
• Bachelor's degree in a relevant field (e.g., Business, Marketing, Life Sciences) or equivalent.
• Significant omnichannel and/or digital transformation experience within FMCG and/or other content-rich and highly regulated marketing industries.
• Familiarity with customer-data platforms, real-time decisioning, and Next Best Engagement tools.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.