Job Description Summary
As an Order Management Intern, you will support the sales and operations organization by managing customer orders from order booking through invoicing and delivery. This role combines order administration, customer service, and hands-on logistics activities, including the handling and registration of demo and loan equipment onsite.

You will play a key role in ensuring high-quality order fulfillment and excellent service for customers in the UK and Ireland, while working closely with internal teams across sales, logistics, and finance.

This position is offered as a one-year contract to provide maternity cover, with responsibilities that may evolve over time depending on business needs and individual development. The role is full-time and onsite from Monday to Thursday, with remote work on Fridays.

Key Responsibilities

• Manage customer orders end-to-end, from order entry through invoicing and collection, ensuring accuracy, compliance, and timely execution.
• Validate orders to ensure compliance with internal policies, approvals, and contractual terms prior to order entry.
• Maintain high-quality order backlog and ensure timely updates of key milestones, delivery dates, and order data in internal systems.
• Monitor customer plans versus actual performance and support improvements in order fulfillment (OTR).
• Provide shipping and billing instructions in accordance with contract terms and conditions.
• Follow up on collection issues related to order fulfillment delays.
• Manage a shared order management inbox, responding to customer and internal stakeholder requests in a timely and professional manner.
• Provide customer support related to order status, pricing inquiries, and stock availability.
• Receive demo and loan equipment onsite, register equipment accurately, and prepare/package for storage.
• Perform basic equipment handling tasks, including cleaning equipment when required.
• Monitor and coordinate daily logistics flows and warehouse shipments.
• Work with and update internal systems including Sophia, MyOrders, Oracle, and eOM.

Requirements

• College or university education preferred but not mandatory.
• Interest in order management, operations, logistics, supply chain, or customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage changing priorities.
• Proactive, flexible, and comfortable working independently.
• Service‑oriented mindset with a focus on customer satisfaction.
• Comfortable working with systems and structured processes.

About Us
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.