Title: Engineering Manager (Remote)
Department: Engineering - reporting to the CPTO
Salary: £95,000 - £125,000 (depending on experience and seniority)
Office Policy: Remote (Europe + UK only)
Office Location: London Bridge, London, UK. Quarterly in-person visits expected and financially covered.

The Opportunity
We built the first version of Eliza — our AI Enquiry Handler for care providers — and she's live. In 50 pilot care homes, she's already reduced missed calls from 53% to 0%. The concept is proven. Now we need someone to really build her. We're looking for a hands-on engineering leader to own the Eliza product line from here — taking a live prototype and turning it into a category-defining AI product. You'll own the technical roadmap, build and lead a small team of product engineers, and work at the intersection of product and engineering. You'll report to the CPTO with a dotted line to the GM for product direction.

What does this role involve?

• Owning the technical roadmap for Eliza and our AI agents product line
• Coding alongside the team — this is a hands-on leadership role, not a purely managerial one
• Building and line managing a team of product engineers; helping them grow and deliver more impact
• Sharing the product hat with our GM, supported by our CPTO
• Holding a high bar on both speed and quality — oscillating between the two depending on context
• Deepening Eliza's integration with Found: real-time availability, CRM data, booking flows

What problems will you be solving?

• Scaling a live voice agent that handles real enquiries from families making one of the hardest decisions of their lives — Quality, empathy, and reliability matter enormously
• Deciding what Eliza won't do — scope discipline is as important as capability
• Eval frameworks — measuring and continuously improving response quality, accuracy, and emotional tone at scale
• Managing LLM economics — token costs, latency trade-offs, when to prompt engineer, or model selection
• Responsible automation — Eliza always tells callers she's AI, escalates when confidence drops, and prioritises trust over completion rate
• Expanding beyond voice into live chat and email enquiry handling

We think you’ll be a great fit if…

• You're a self-starter who thrives with many unknowns — you provide clarity and make things happen
• You have 7+ years of hands-on software engineering experience, including leading technical decisions and mentoring engineers
• We work in TypeScript — experience across the stack matters
• You have real experience building with LLMs — prompt engineering, eval frameworks, observability
• You're extremely product-minded — you focus on impact and decreasing the cost of change
• Claude Code and AI-assisted workflows are a natural part of how you work
• You've built something from 0 to 1 and worked in cross-functional teams

Benefits & Culture

• Equity: A very generous EMI share offering
• Holiday: 26 days + bank holidays
• Mission: Elevate later life for everybody and build the care sector of the future
• Career Opportunity: A rare chance to own a live AI product end-to-end

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.