Location: Leeds
Job Type: Full Time, Permanent

About the Role
We have an exciting opportunity for a Customer Service Administrator to join our busy Customer Services team at our Head Office in Stourton, Leeds.

This role is ideal for someone who thrives in a fast-paced, high volume manufacturing environment where priorities can shift quickly, and no two days are the same. You will play a key part in supporting the smooth flow of orders from placement through to delivery, ensuring customers receive an efficient, responsive and professional service at all times.

Working closely with Manufacturing, Procurement and internal departments, you will help manage changing demands, production constraints, and tight deadlines while maintaining high levels of accuracy and customer satisfaction.

Your Duties and Responsibilities

• Process customer orders accurately and in line with company procedures
• Manage multiple workflows simultaneously, ensuring deadlines are met within daily operational schedules
• Respond to customer enquiries via telephone and email in a professional, timely and solution-focused manner
• Monitor end-to-end order progress in a fast-moving manufacturing environment
• Proactively communicate any changes, delays or issues to customers
• Run stock allocations throughout the day to maximize product availability
• Liaise closely with Procurement and Manufacturing teams to obtain and update backorder and delivery information
• Process customer returns, credits, loan and trial orders in line with company policy
• Maintain accurate records within internal systems
• Support continuous improvement within the department
• Undertake additional duties as required

What we are looking for

• Excellent verbal and written communication skills
• Proven ability to work effectively in a fast-paced environment
• Strong multitasking and organisational skills
• High level of attention to detail
• Excellent time management and prioritisation abilities
• Resilient, adaptable and solutions-focused approach
• Positive, “can-do” attitude with a willingness to learn

Education, Training and Experience Requirements

• Experience in a customer-facing role
• Experience in Microsoft packages
• GCSE in English Language (A-C or 4+)
• Experience in ERP systems – Desirable

About Steeper
Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.